Frequently Asked Questions

Orders are typically processed within 2–4 business days. Delivery times vary depending on your location, but most orders arrive within 5–10 business days after dispatch.

Yes. JE VOYAGE is built for global travelers. We ship to most countries worldwide. Shipping times and fees will be calculated at checkout based on destination.

Once your order is shipped, you'll receive a confirmation email with a tracking link so you can follow your journey in real time.

Occasionally delays can happen due to customs or carrier issues. If your order is significantly delayed, you can contact us and we'll help you track it down.

JE VOYAGE Membership is our loyalty program designed to reward you for every purchase and every interaction with our travel community. As you earn points, you unlock higher tiers, exclusive perks, and access to premium experiences.

Your tier is based on the total points you earn:

• Travel Bug — 0 to 499 points
• Voyager — 500 to 1,499 points
• Seasoned Traveler — 1,500 to 2,999 points
• World Class — 3,000+ points

Each tier includes all perks from the previous tier, plus new benefits.

You earn points through:

• Create an Account — Earn points instantly when you create your JE VOYAGE account.
• Complete Your Profile — Fill out your profile details to earn bonus points.
• Purchases — Earn points every time you shop.
• Follow Us on Instagram — Earn points when you follow JE VOYAGE on Instagram.
• Leave Travel Recommendations — Share your travel tips, must-see spots, or experiences in the Community.
• Post a Picture — With our items in our community hub or social media, and tag us.
• Birthday Bonus — Receive bonus points every year on your birthday.
• Refer Friends — Earn points when someone you refer creates an account or makes a purchase.
• Post in the Community or Social Media — Upload travel stories and experiences, photos, or videos to earn additional points. Don’t forget to tag us!

Your tier determines how fast you earn points:

• Travel Bug → 1× points
• Voyager → 1.25× points
• Seasoned Traveler → 1.5× points
• World Class → 2× points

You can redeem points in our Rewards Shop for products and exclusive items. A paid item must be in your cart to redeem rewards.

Depending on your point balance, you can redeem:

• Accessories
• Travel essentials
• Limited edition items
• Luggage
• Seasonal rewards
• Member-exclusive gifts

No. Your points never expire as long as your account remains active.

This depends on your tier:

Travel Bug + Voyager (Lower Tiers)
You receive:

• General travel recommendations
• Packing checklists

These are helpful, lightweight guides to support your trips.

Seasoned Traveler + World Class (Upper Tiers)
You receive:

• Full Personalized Travel Guides
• Day-by-Day Itineraries
• Concierge Travel Planning

The Community is where members share journey stories, photos, videos, recommendations, and experiences. Posting earns bonus points.

The Concierge gives members direct access to our team for:

• Order support
• Travel recommendations
• Item guidance
• Personalized assistance

Seasoned Travelers and World Class members receive priority concierge access.

Our apparel is available in: S, M, L, XL.

Our pieces are designed with a travel-ready fit focused on comfort and movement. Fit varies by style — each product page will clearly indicate whether an item is oversized, relaxed, or fitted.

Our bags are available in:

• Small (S) – essentials / day trips
• Medium (M) – weekend travel
• Large (L) – extended travel / carry more capacity

Yes. Our luggage is TSA-approved, designed for smooth airport security screening.

Yes:

• Carry-on size – fits overhead compartments on most airlines
• Checked luggage – designed for longer trips and larger packing needs
• Medium travel cases – flexible option for 3–7 day trips depending on packing style

We process orders quickly, so changes or cancellations must be requested within a short window after purchase. Contact us as soon as possible.

We accept returns on unworn, unused items within a set return window after delivery. Items must be in original condition with tags attached.

Yes, exchanges are available for size or item changes depending on stock availability.